Shipping policy

At La Boutique Le Cordon Bleu, we take great care in preparing and delivering your orders. Please review our shipping policy to understand our delivery timelines, shipping charges, and procedures for address changes, delayed deliveries, and returned packages.

1. Order Processing & Delivery Times

Our estimated standard delivery timeframe is 7–10 business days from dispatch.

Business days exclude weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.

Please note that delivery times are estimates and may vary depending on your location, courier operations, customs clearance, or circumstances beyond our reasonable control.

If your order cannot be delivered within the applicable timeframe, we will communicate with you and provide the options required by applicable consumer protection laws.

2. Shipping Rates

Shipping fees are calculated at checkout based on your delivery location, order details, and available shipping methods.

All applicable shipping charges will be displayed before you complete your purchase.

Additional customs duties or import charges may apply to international orders. Where applicable, responsibility for these charges will be disclosed during checkout.

3. Shipping Address & Customer Responsibility

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please ensure that your delivery address, postcode or ZIP code, recipient name, and contact information are correct.

If you notice an error in your shipping information, please contact us as soon as possible through our Contact Us page.

We will make reasonable efforts to assist you with the requested changes.

4. Changes to Shipping Information After Dispatch

Once an order has been dispatched, changes to the delivery address or recipient details cannot be guaranteed.

If you request an address change after dispatch:

We will contact the courier to determine whether the requested modification is possible.
Any additional courier charges resulting from a customer-requested address change will be the customer's responsibility, where permitted by law.
If the courier cannot accommodate the request, the parcel may continue to the original address or be returned to the sender.

We cannot guarantee that a delivery address can be changed once the parcel is in transit.

If the delivery issue results from an error by our team or our appointed courier, we will arrange an appropriate resolution without charging the customer additional shipping fees.

5. Failed Deliveries & Returned-to-Sender Packages

A package may be returned to us for reasons including:

Incorrect or incomplete delivery information
Unsuccessful delivery attempts
Failure to collect a parcel from a designated collection point
Refusal of delivery
An address that the courier cannot locate or access

If your package is returned to us, we will review the tracking information and the reason for the failed delivery.

Reshipment

If the delivery failure resulted from incorrect information provided by the customer, failure to collect the parcel, or another customer-related issue, we may offer to reship the order.

The customer will be responsible for any reasonable additional reshipping charges, where legally permitted.

We will communicate these charges before arranging another delivery.

Refunds for Returned Packages

If you prefer not to have your package reshipped, please contact our customer service team.

Refund eligibility will depend on the circumstances of the return and the applicable Returns & Exchanges Policy.

Original shipping fees and reasonable return-to-sender charges may be non-refundable for customer-caused delivery failures, where legally permitted and appropriately disclosed.

We will not impose deductions that conflict with statutory cancellation or refund rights.

If a parcel is returned due to an error by La Boutique Le Cordon Bleu or our appointed courier, we will provide an appropriate remedy without additional delivery charges.

6. Delayed, Lost or Missing Packages

If your package has not arrived within the expected delivery timeframe, please contact our customer service team with your order number.

We will investigate the shipment with our courier and provide updates as information becomes available.

If a package is confirmed lost before delivery, we will arrange an appropriate replacement or refund in accordance with applicable law.

If tracking indicates that a parcel has been delivered but you have not received it, please contact us so we can investigate.

7. Damaged Packages

If your order arrives with visible damage to the packaging, please photograph the package and its contents before disposing of any packaging materials, where reasonably possible.

We will review the situation and assist you with an appropriate resolution.

8. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

Before dispatch: We will make reasonable efforts to cancel the order before it is shipped.

After dispatch: We may be unable to stop the delivery. You may need to follow our Returns & Exchanges Policy.

Your statutory cancellation rights remain unaffected.

9. Contact Us

For questions regarding shipping, delivery, address changes, or returned packages, please contact our customer service team:

La Boutique Le Cordon Bleu

Contact Us

Please include your order number so we can assist you efficiently.